Premier Nearshore Call Center Solutions
Elevate Your Customer Experience with Nearshore Excellence
Unlock cost savings of up to 50% while maintaining exceptional quality with our strategic remote nearshore call center solutions in Jamaica and Central America.
Trusted by:
We bring standout customer support experiences to everyone, everywhere.
This isn’t art-for-art’s sake or tech cause it’s trendy, this is about redefining the interactive space. We believe a talented, agile team and a fresh, insightful approach.
Human Touch - Call Center Services
Save thousands by outsourcing your customer support roles to our offshore teams in Jamaica, Latin America and the Philippines.
Support Re-Engineering
Our team can guide you from answering your own emails to launching a skillful customer care department.
AI Agents - Inbound & Outbound
Discovery how AI Agents can answer your inbound calls, set appointments, take messages as well as manage your outgoing sales calls.
Service Level Optimization
Our Customer Care teams combined with AI can ensure all your customers are responded to within 60 seconds or less.
Industries we are poised to support
Health Care
eCommerce & Retail
Travel & Hospitality
Food & Nutrition
Real Estate
Legal
Sports & Gaming
Technology & Saas
Education & eLearning
Technology & Saas
WHY CHOOSE NEARSHORE (JAMAICA)
The Strategic Advantage of Nearshore Outsourcing
Discover why leading US companies are choosing Jamaica and Central America for their customer service operations.
Cost Efficiency
Reduce operational costs by 40-60% compared to US-based call centers or hiring directly while maintaining high quality standards.
Time Zone Alignment
Jamaica and Central America share similar time zones with the US, enabling real-time collaboration and support during standard business hours.
Cultural Affinity
Our agents understand American culture, idioms, and customer expectations, creating natural and effective customer interactions.
Skilled Talent Pool
Access to a large, educated workforce with strong English proficiency and technical aptitude, reducing training time and costs.
Scalability & Flexibility
Quickly scale your customer service operations up or down based on seasonal demands or business growth without long-term commitments.
About VocaCX
Your Trusted Partner in Nearshore Excellence
VocaCX is a premier provider of nearshore call center solutions, specializing in delivering exceptional customer experiences for US businesses through our strategic locations in Jamaica and Central America. Our approach combines cultural alignment, technological innovation, and operational excellence to create seamless extensions of your business.
US-Aligned Operations
Our centers operate in compatible time zones with US cultural understanding.
Technology-Driven Solutions
We leverage advanced technology to optimize performance and deliver insights.
Customized Approach
We tailor our services to meet your specific business needs and objectives.
Get in Touch
Ready to explore how our nearshore call center solutions can benefit your business? Contact us today for a consultation.