The operating system for businesses that run on conversations.
Voca answers every call and WhatsApp, follows up every lead, keeps stock honest and hires your floor staff. One AI-native platform for dealer groups, branch networks and high-volume operators. Every module included.
Live demo
Start a conversation. Ask about stock, a bill, a booking or a job, the way a customer would.
Uses your microphone. Conversations may be recorded to improve the service.
Agents built to grow revenue, cut cost and keep customers.
Answer every customer
Resolve bundle, billing, SIM-swap and availability questions in seconds, in English or Afrikaans, at any hour. Hand over to a person with the full context when it matters.
Grow every branch
Follow up every lead within minutes, recommend the next-best offer, and reach customers before their contract lapses or their car is due for trade-in.
Run leaner
See stock, commissions, staff and campaigns in one place. Automate the reorders, reconciliations and reminders your team still does by hand.
Configure, deploy and improve, across every channel, from one platform.
One agent. Every module.
A single AI runtime with a skill for each module and each sector. One brain with memory, guardrails and evaluation, so the agent that checks stock is the same one that books the interview and chases the commission.
See the modules →Meet customers where they are.
The same agent on your phone lines, on WhatsApp and on the web. A customer can start on WhatsApp and finish on a call without repeating a word.
Deploy with guardrails.
Every agent has explicit boundaries: what it may disclose, what it must confirm, and when it hands over to a person with the full context. Agreed with your compliance team before a single call.
Security and compliance →Measure what moves the business.
Answer rates, resolution, lead follow-up time, stock health and commission variance, per site, in one dashboard. Illustrative numbers shown; your pilot sets the real baseline.
One platform. A product for every sector.
Each product is the same spine with a sector adapter and a compliance pack. Every customer gets every module.
Run your whole dealer group on one system.
From the ad to the activation to the commission statement. TelecomOS answers every customer, follows up every lead, keeps stock honest across every store and hires the people on the floor.
Marketing
Generate localised creative per store, run paid media and click-to-WhatsApp ads, and attribute every activation back to the ad.
Cost per lead downCare
Answer bundle, SIM-swap and billing queries on voice and WhatsApp. Send proactive outage notices before the calls start.
Cost per contact downSales
Follow up every walk-in, web and WhatsApp lead in minutes. Recommend the next-best bundle, fibre, insurance or device finance.
Conversion and ARPU upRetention
Score churn weekly, reach customers before contracts end, and win back the ones who ported out.
Churn downStock
Track every IMEI and ICCID across stores and warehouse. Reorder automatically, flag dead stock and catch shrinkage.
Working capital downFinance
Reconcile commissions against operator statements, score credit for device finance, and find the leakage.
Margin recoveredHiring
Screen promoters and store staff over WhatsApp, schedule interviews, onboard per role, and tie performance to activations.
Cost per hire downIntelligence
See marketing, customers, stock, sales and staff per dealer in one view. Cost per lead, churn risk, stock health, agent performance.
Every module gets smarterLive in weeks, not quarters.
Discover
We listen to your real calls, map your top conversations and the systems behind them, and agree the metrics that matter.
Pilot
A few sites go live within weeks. Ninety days, measured against the baseline, tuned every week until it is clearly better.
Scale
Every site, every module, one login. We operate the platform and report monthly. Your team keeps full visibility and control.
All modules included. Priced by the size of your operation, never by feature. Scope it with us →
Built for organisations that answer to regulators.
POPIA by design
We act as operator under a written agreement, process only what each use case needs, and support your retention and data-subject obligations.
Verified before disclosure
Agents authenticate callers against your existing controls before sharing account information, and escalate rather than guess.
Recorded and auditable
Every conversation produces a transcript, recording and outcome record your quality and compliance teams can review.
Sector packs
RICA and operator rules for telecom. NCA and CPA for vehicle finance and sales. FSCA, FAIS and FICA for financial services.
Encrypted and access-controlled
Data is encrypted in transit and at rest. Access is role-based and logged. Credentials are held server-side only.
Honest about AI
Callers are told they are speaking to an automated agent and that calls are recorded, in wording agreed with your compliance team.
Detailed documentation and data-flow diagrams are shared under NDA during due diligence.
Questions we get asked.
Which channels does Voca work on?
Voice calls on your existing numbers, WhatsApp, and web chat. The same agent, memory and rules run on every channel, so a customer can start on WhatsApp and finish on a call.
Which languages does it speak?
English and Afrikaans are standard. Further South African and international languages are scoped per deployment, and the agent can switch language mid-conversation when a caller does.
How long does it take to go live?
A pilot on a few sites typically goes live within weeks. Onboarding a new site after that takes under a day: connect the numbers, import stock and contacts, choose your templates.
Does it work with the systems we already use?
Yes. Voca connects to your operator portal, telephony, WhatsApp, ad platforms, CRM and accounting through adapters we have already built. Anything bespoke is scoped during discovery.
What does it cost?
Every customer gets every module. Pricing is tiered by the size of your operation, never by feature, and billed monthly with usage visible in your dashboard. We scope it with you on a call.
How is Voca different from a chatbot or an IVR?
An IVR routes. A chatbot answers. Voca acts: it checks live stock, creates the lead, books the appointment, reconciles the commission and schedules the interview, then shows you the result.
Hear it for yourself.
Two minutes with Voca tells you more than any deck. Then let's talk about your sites, your volumes and a ninety-day pilot.