CUSTOMER SUPPORT
OUTSOURCING

Improve your Customer Satisfaction through combination of AI Integration and Live Agents.


We are Trusted BPO/Call Center Operations Experts

Voca CX LLC is a rapidly growing outsourcing/offshoring service provider dedicated to providing exceptional support to high growth companies across various industries. We provide an array of services centered around customer engagement, product fulfillment and operational efficiency/savings. 

What you get in an Outsourcing Partner

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Years of Customer Success
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Satisfied Customers Served
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Countries of Operations
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Available Global Workforce





Outsourced Call Center Solutions

We are specialists in:

Order Processing and Fulfillment

KYC Support (Crypto-currency)

 

We understand that excellent Customer Service is important to your business as it drives customer retention and extracts more value from them. To deliver such services, we have an experienced BPO/Call Center Operations Team built around agents replete with 3+ years Customer Service experience and a track record for success. 

 

Phone/Voice
LiveChat
Email/Tickets
Backoffice
Appointment Setting






ENJOY FULL CUSTOMER SUPPORT AUTOMATION

 

 
 


Let us help launch your Optimized Customer Support Department 
 
  • Free Toll Free Number (US/CA/UK/AUS)
  • IVR Set up for various departments
  • CRM Synchronization to VOIP Solution

We Build Great Teams

Learn about the benefits of outsourcing to Nearshore/Offshore countries such as Jamaica, Philippines and Latin American. With a team of talented and experienced agents, outsourcing your CX Support can yield benefits such as:
  • Language and Cultural Affinity
  • Proximity to North America: Time zones
  • Large Talent Pool
  • Cost Efficiencies
  • 24/7 Operations
 
 

Why Choose Our Team

Trusted Vendor

with 10+ Years BPO Managerial Experience

Experienced Agents

with 3+ Years experience in CX Support

Our Teams Perform!

Service Levels and Customer Satisfaction are essential metrics when measuring Customer Service Success. Our Teams ensure customer concerns are quickly resolved

How we deliver
Exceptional
Customer Support
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First Response Time
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Contacts per Hour
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Customer Satisfaction

If your business is new or needs a CX Support revamp, let us get your started. Receive a free 30 minute Consultation to examine your structure.


Ready to grow?

We will help you achieve
your Customer Service Goals!