Voca CX LLC is a rapidly growing outsourcing/offshoring service provider dedicated to providing exceptional support to high growth companies across various industries. We provide an array of services centered around customer engagement, product fulfillment and operational efficiency/savings.
We understand that excellent Customer Service is important to your business as it drives customer retention and extracts more value from them. To deliver such services, we have an experienced BPO/Call Center Operations Team built around agents replete with 3+ years Customer Service experience and a track record for success.
Let us help launch your Optimized Customer Support Department
Free Toll Free Number (US/CA/UK/AUS)
IVR Set up for various departments
CRM Synchronization to VOIP Solution
We Build Great Teams
Learn about the benefits of outsourcing to Nearshore/Offshore countries such as Jamaica, Philippines and Latin American. With a team of talented and experienced agents, outsourcing your CX Support can yield benefits such as:
Service Levels and Customer Satisfaction are essential metrics when measuring Customer Service Success. Our Teams ensure customer concerns are quickly resolved
How we deliver
Exceptional
Customer Support
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First Response Time
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Contacts per Hour
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Customer Satisfaction
If your business is new or needs a CX Support revamp, let us get your started. Receive a free 30 minute Consultation to examine your structure.
Ready to grow?
We will help you achieve your Customer Service Goals!