Voca CX Support
Digital Customer Experience
Our Core Solutions include:
Multi-Channel
Call Center Support
Crypto-Currency / Finance KYC Support
eCommerce Order Fulfillment / Management
Backoffice & Administrative Support
Data Analysis and Management Outsourcing
Multi-Channel Call Center Support
Phone / LiveChat / Email / Social Media Moderation
DELIVER SEAMLESS SERVICE AT EVERY TOUCHPOINT
Consumers expect to reach you whenever and however they want. Can you respond from any device, from any channel? Ensuring an exceptional experience with each interaction, our workforce of on-demand agents scale up and down to fulfill your business needs—and customer demands—across all channels.
- Customer Support
- Technical Support
- B2C / B2B TeleSales
- Cold Calling / Lead Generation
Crypto-Currency/Finance KYC Support
Know Your Customer / Know Your Business
WE CAN HELP YOU DESIGN SEAMLINESS KYC SUPPORT
Consumers expect to reach you whenever and however they want. Can you respond from any device, from any channel? Ensuring an exceptional experience with each interaction, our workforce of on-demand agents scale up and down to fulfill your business needs—and customer demands—across all channels.
- Customer Support
- Technical Support
- B2C / B2B TeleSales
- Cold Calling / Lead Generation
eCommerce Order Fulfillment/Management
Phone / LiveChat / Email / Social Media Moderation
DELIVER SEAMLESS SERVICE AT EVERY TOUCHPOINT
Consumers expect to reach you whenever and however they want. Can you respond from any device, from any channel? Ensuring an exceptional experience with each interaction, our workforce of on-demand agents scale up and down to fulfill your business needs—and customer demands—across all channels.
- Customer Support
- Technical Support
- B2C / B2B TeleSales
- Cold Calling / Lead Generation
Backoffice and Administrative Support
Know Your Customer / Know Your Business
WE GUARANTEE EFFICIENT OPERATIONS!
Our back-office expertise scales to your business, streamlines operations and enables you to focus on what you do best.
- Request Fulfillment
- Data Entry / Leads Capturing
- Claims Management
- Transcription Services
- Invoicing and Quotes Processing
Data Analysis and Management Outsourcing
Data Analysis / Workforce Management / Quality Assurance
DELIVER SEAMLESS SERVICE AT EVERY TOUCHPOINT
Consumers expect to reach you whenever and however they want. Can you respond from any device, from any channel? Ensuring an exceptional experience with each interaction, our workforce of on-demand agents scale up and down to fulfill your business needs—and customer demands—across all channels.
- Microsoft Excel / Power BI Data Aggregation and Report Building
- Capacity Planning and Staffing Efficiency Calculations (Workload/Erlang)
- Quality Assurance Assessments and Audits
WE DELIVER PERFORMANCE
24 / 7 Support
(Business Hours + After Hours)
Dedicated Agents
Full Time
2 Week
Proof of Concept
Questions & Answers
Scalability: We can increase/decrease your dedicated staff based on the high and lows of your business seasons.
Swift Upskilling: We can quickly upskilled our team to match the rigors of your business model.
Performance Management of the team: We provide a support structure around your staffing to help drive performance (all included in the agent’s hourly rate)
- Long-term commitment
- High initial investment to start
- HR responsibilities
- Turnover or legal issues
- Insurance requirements
Hiring a Customer Service costs in the US/Canada costs $15 – $25 per hour not including other employee costs.
With Voca CX, our packages start at US$10 per hour. That represents a minimum 50% saving on costs.