WHAT WE DO!

Voice
LiveChat
Email
Social Media


Our work is meticulously curated to the business challenge at hand. We create insightful strategies across all major communication channels.

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We bring standout , Customer Support experiences to all clients across all Industries.

This isn’t art-for-art’s sake or tech cause it’s trendy, this is about redefining the interactive space. We believe a talented, agile team and a fresh, insightful approach

Multi-Channel
Call Center
B2B(C) Sales & Outbound
eCommerce Order Fulfillment
BackOffice & Admin Support
Customer Data Analysis Insight
CX Support Re-Engineering


WE DELIVER PERFORMANCE

24 / 7 Support
(Business Hours + After Hours)
Dedicated Agents
Full Time
2 Week
Proof of Concept

Questions & Answers

Scalability:  We can increase/decrease your dedicated staff based on the high and lows of your business seasons.

Swift Upskilling: We can quickly upskilled our team to match the rigors of your business model.

Performance Management of the team: We provide a support structure around your staffing to help drive performance (all included in the agent’s hourly rate)

  • Long-term commitment
  • High initial investment to start
  • HR responsibilities
  • Turnover or legal issues
  • Insurance requirements

Hiring a Customer Service costs in the US/Canada costs $15 – $25 per hour not including other employee costs. 

With Voca CX, our packages start at US$10 per hour.  That represents a minimum 50% saving on costs.

Call Center Strategy

Review KPI Targets & Requirements

Staff to meet performance and cover Hours of Operations

Analyze Performance