Voca CX – Customer Support
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Customer Support Services
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Benefits of hiring a
Nearshore/Offshore OUTSOURCED TEAM
Learn about our teams
Where are our Teams located?
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Remote vs In-Office
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English Language
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Educational Background & Qualifications
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Experience
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Availability
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Skills and Training
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Why choose our teams?
Cost Savings (Up to 60% Annual Savings
Access to Skilled and Sustainable Workforce
Ability to Scare Operations Quickly
Increased Customer Satisfaction
Predictable Budgeting and Invoicing
Discovery our associates
https://vocacx.com/wp-content/uploads/2023/09/Jamaica-Agent-Audio-Sample.mp3
https://vocacx.com/wp-content/uploads/2023/09/Philippines-Agent-Sample.mp3
https://vocacx.com/wp-content/uploads/2023/09/Latin-America-Agent-Sample.mp3
Jamaican Agent
Philippines Agent
Latin American Agent
Support Level
Level 1 (Customer Service)
Level 2 (Technical Support)
Helpdesk IT/Support
Channel
Email / Tickets
LiveChat
Voice / Phone
Admin and Backoffice
Social Media Moderation
Languages
English
Spanish
Other Languages support with digital translation tool for LiveChat and Email support.
Easy to Use Call Center Payroll Savings Calculator
Outsource Region
Jamaica
Philippines
Latin America
Average Talk Time per Interaction / minutes
Expected Daily Calls / Emails / Chats
Estimated Staffing Required
FTE
Forecasted Monthly Savings (Compared to Onshore Staffing)
$
USD
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