CUSTOMER SUPPORT
OUTSOURCING
Improve your Customer Satisfaction through combination of AI Integration and Live Agents.
We are Trusted BPO/Call Center Operations Experts
Voca CX LLC is a rapidly growing outsourcing/offshoring service provider dedicated to providing exceptional support to high growth companies across various industries. We provide an array of services centered around customer engagement, product fulfillment and operational efficiency/savings.
What you get in an Outsourcing Partner
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Years of Customer Success
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Satisfied Customers Served
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Available Global Workforce
Outsourced Call Center Solutions
We are specialists in:
Order Processing and Fulfillment
KYC Support (Crypto-currency)
We understand that excellent Customer Service is important to your business as it drives customer retention and extracts more value from them. To deliver such services, we have an experienced BPO/Call Center Operations Team built around agents replete with 3+ years Customer Service experience and a track record for success.
Phone/Voice
LiveChat
Email/Tickets
Backoffice
Appointment Setting
ENJOY FULL CUSTOMER SUPPORT AUTOMATION
Let us help launch your Optimized Customer Support Department
- Free Toll Free Number (US/CA/UK/AUS)
- IVR Set up for various departments
- CRM Synchronization to VOIP Solution
We Build Great Teams
Learn about the benefits of outsourcing to Nearshore/Offshore countries such as Jamaica, Philippines and Latin American. With a team of talented and experienced agents, outsourcing your CX Support can yield benefits such as:
- Language and Cultural Affinity
- Proximity to North America: Time zones
- Large Talent Pool
- Cost Efficiencies
- 24/7 Operations
Why Choose Our Team
Trusted Vendor
with 10+ Years BPO Managerial Experience
Experienced Agents
with 3+ Years experience in CX Support
Our Teams Perform!
Service Levels and Customer Satisfaction are essential metrics when measuring Customer Service Success. Our Teams ensure customer concerns are quickly resolved
How we deliver
Exceptional
Customer Support
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Customer Satisfaction
If your business is new or needs a CX Support revamp, let us get your started. Receive a free 30 minute Consultation to examine your structure.